Divendo GmbH

Divendo GmbH is a small, specialized telemarketing and communication agency based in Basel, Switzerland. Founded in 2010, the firm has carved out a distinct niche in the public relations and communications landscape by focusing on telephone-based customer service and innovative voice technology. Unlike many agencies that offer broad PR strategies, Divendo GmbH concentrates on the direct, human (and increasingly automated) touchpoint of the phone call, serving clients who need reliable inbound and outbound support. The company operates from its headquarters at 6 Aeschenplatz in Basel, a city known for its strong pharmaceutical and logistics sectors, which influences the type of support Divendo provides.

Specialist Expertise in Telemarketing and Voice Automation

Divendo GmbH’s core strength lies in its dual approach to telemarketing and customer service. On one hand, the agency deploys its own trained telephone agents to handle a variety of tasks, from managing logistics hotlines to conducting press promotions for publishing houses. On the other hand, Divendo has developed a specialized Artificial Voice Assistant (AVA) tailored specifically for small and medium-sized enterprises (KMUs). This AVA is not a generic chatbot; it is an AI-powered voice solution designed to handle routine customer inquiries, qualify leads, or manage appointment scheduling autonomously. By combining human agents with this custom voicebot, Divendo offers a flexible service model that can scale up or down based on campaign needs, making it particularly valuable for companies that experience seasonal spikes in call volume or lack the resources for an in-house contact center.

Services and Solutions

The agency’s service portfolio is built around direct communication and customer retention. While Divendo GmbH does not offer traditional media relations or content creation, it excels in the operational side of PR and communications—specifically, managing the phone-based interactions that follow a campaign or support a brand. Typical offerings include:

• Inbound Telefonservice (Inbound Call Center): Handling incoming calls for customer support, order processing, or information hotlines, including logistics recipient hotlines.
• Outbound Telefonmarketing (Outbound Telemarketing): Conducting proactive calls for sales, lead generation, market research, and customer retention campaigns.
• Artificial Voice Assistant (AVA) Implementation: Planning, setting up, and maintaining a custom voicebot for KMUs to automate routine conversations and reduce agent workload.
• Kampagnen Management (Campaign Management): Designing and executing targeted telemarketing campaigns, including press promotions for publishers and customer loyalty initiatives.
• Umfragen und Marktforschung (Surveys and Market Research): Conducting telephone surveys to gather customer feedback or market insights.
• Contact Center Outsourcing: Providing a full-service contact center solution for small businesses that need a dedicated hotline without the overhead.

Who They Work With

Divendo GmbH primarily serves small and medium-sized enterprises (KMUs) in German-speaking Switzerland and surrounding regions. Given its location in Basel, the agency is well-positioned to support logistics companies that require efficient recipient hotlines, as well as publishing houses running press promotion campaigns. The agency’s AVA solution is particularly appealing to growing businesses that want to modernize their customer service without a large upfront investment in AI infrastructure. Divendo is also a practical partner for companies that need temporary telemarketing support for specific campaigns—such as retention drives or outbound sales initiatives—and prefer working with a small, agile team rather than a large call center conglomerate. For any organization in Switzerland that values direct, personalized phone communication and is open to blending human agents with smart automation, Divendo GmbH offers a grounded, operational solution from its base in Basel.