ECA Consulting Group

ECA Consulting Group focuses on public relations and communications, with a specific emphasis on employee communications and the technology that supports it. Founded in 2020 by Jeff Corbin, the agency operates out of New York, United States, and brings a specialized perspective shaped by the rapid shift to remote work during the COVID-19 pandemic. The firm’s core expertise lies in helping organizations navigate the complex landscape of employee communications applications (ECAs), intranets, and mobile communication tools, making it a niche player within the broader PR and communications industry.

Services and Specialties

ECA Consulting Group’s services are tailored to the needs of communications and IT professionals who are responsible for engaging a distributed workforce. The agency’s offerings are built around the challenges of modern employee communications, including the need for expedient, direct, and effective messaging across various channels. Likely capabilities include:

• Employee communications strategy development
• Technology evaluation and vendor selection for employee communications applications
• Implementation support for intranets, mobile communications, and collaboration tools
• Best practices for internal communications in remote and hybrid work environments
• Training and coaching for communications teams on using technology effectively
• Audit and optimization of existing employee communications programs
• Crisis communications planning for internal audiences

These services reflect the agency’s focus on bridging the gap between communications strategy and the technology that enables it. By concentrating on employee communications, ECA Consulting Group addresses a critical area that often competes for attention with external PR and marketing demands.

Methodology and Approach

ECA Consulting Group’s methodology is grounded in the practical experience of its founder, Jeff Corbin, who previously founded APPrise Mobile and theEMPLOYEEapp, as well as served as CEO of KCSA Strategic Communications. This background informs a hands-on approach that prioritizes efficiency and results over theory. The agency works closely with communications teams, many of which are thinly staffed and pulled in multiple directions, to implement best practices that streamline workflows and enhance employee engagement. A key aspect of the approach is navigating the employee communications applications market, as defined by research firm Gartner, to help clients select and deploy the right tools for their needs. This includes evaluating intranets, mobile communications platforms, and collaboration tools to ensure they align with organizational goals and user expectations.

Location and Client Fit

Based in New York, United States, ECA Consulting Group serves clients across the country and likely beyond, given the remote nature of much of today’s workforce. The agency is particularly well-suited for organizations that have recently expanded their remote or hybrid work arrangements and are struggling to maintain clear, consistent internal communications. It is also a strong fit for companies that are evaluating or upgrading their employee communications technology stack and need expert guidance to avoid costly mistakes. Additionally, communications professionals who feel overwhelmed by the demands of both internal and external communications may find value in the agency’s focused support. ECA Consulting Group is a good match for mid-sized to large enterprises in sectors such as technology, professional services, and any industry where a distributed workforce is a reality.