Fideliteam
Fideliteam is a public relations agency based in Quito (founded 2020).
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About Fideliteam
Fideliteam is a public relations and communications agency founded in 2020 and based in Quito, Ecuador. While the agency's short description emphasizes customer loyalty and retention programs, its core offering spans a broader suite of business services, including consulting, market research, and contact center operations. Fideliteam serves a diverse range of clients, from startups seeking to build brand presence to established enterprises aiming to strengthen customer relationships and operational efficiency.
How Fideliteam Helps Clients
Fideliteam positions itself as a partner in managing customer loyalty and retention, using a combination of strategic consulting, technology tools, and direct customer engagement. The agency designs personalized strategies to foster long-term connections, implements reward programs, and runs engagement campaigns. Its team provides contact center services—both inbound and outbound—to handle customer interactions, while also offering back-office support and process automation through RPA (robotic process automation). Fideliteam also conducts market research, including focus groups, to inform client strategies, and helps with debt collection and portfolio recovery. The agency's approach is collaborative, aiming to deliver tangible results through customized solutions.
Services and Specialties
Based on the keywords and industry focus, Fideliteam likely offers the following services:
- Customer loyalty and retention program design
- Contact center services (inbound and outbound campaigns)
- Back-office support and process automation (RPA)
- Market research, including focus groups and segmentation
- Consulting for churn management and customer experience
- Debt collection and portfolio recovery
- Digital tools for customer engagement and payment processing
- Quality control and personalized customer service
Location and Regional Focus
Fideliteam is headquartered at 36 Calle La Coruna in Quito, Pichincha, Ecuador. The agency serves clients both remotely and in-person, with a focus on the Ecuadorian market and potentially broader Latin American audiences. Being based in Quito, a key business hub in the region, allows Fideliteam to leverage local expertise while offering services that are relevant to companies operating in Spanish-speaking markets. The agency's emphasis on customer retention and call center solutions aligns with the needs of businesses in industries like telecommunications, finance, and retail, where managing churn and maintaining customer relationships are critical.
Fideliteam is a good fit for businesses—particularly in Ecuador—that need to improve customer loyalty, reduce churn, or enhance their contact center operations. The agency's blend of consulting, market research, and direct customer service makes it suitable for companies seeking a comprehensive partner to manage customer interactions and build long-term engagement strategies. Its focus on measurable outcomes and operational support can benefit organizations looking to streamline processes while strengthening brand-customer connections.
Key facts
- Team size: 1-10 employees
- Headquarters: 36 Calle La Coruna, Quito, Pichincha, Ecuador
- Address: 36 Calle La Coruna , Quito Pichincha Ecuador
- SIC codes: 7389
Keywords & focus
Topics and areas Fideliteam works with.
- loyalty
- call center
- gestion de churn
- back office
- fidelizacion de clientes
- cobranza
- procesos rpa
- contact center
- campanas inbound y outbound
- retencion de clientes
- consultoria
- public relations & communications services
- segmentación de clientes
- herramientas digitales
- customer service
- recuperación de cartera
- investigación de mercados
- botón de pagos
- consulting
- market research
- services
- programas de fidelización
- focus group
- call center services
- control de calidad
- fidelización de clientes
- campañas de fidelización
- business services
- atención personalizada
- servicios remotos y presenciales
- +29 more
Technologies
DynECT, Slack, Mobile Friendly, Microsoft-IIS, WordPress.org, Gusto
Industries served by Fideliteam
Fideliteam works with clients across 1 sectors. Whether you are a startup or an enterprise, they can support your PR and communications goals.
- public relations & communications
Other PR agencies in Quito
If you are looking for alternatives or more options in Quito, here are other public relations agencies in the same city you can compare.
Frequently asked questions about Fideliteam
Common questions and answers about Fideliteam, their services, location, and how to work with them.
- Where is Fideliteam located?
- Fideliteam is headquartered in Quito.
- What services does Fideliteam offer?
- Fideliteam offers media relations, communications strategy, and public relations. They help brands with public relations, media outreach, and strategic communications.
- What industries does Fideliteam serve?
- Fideliteam serves clients in public relations & communications. They work with startups, scale-ups, and enterprises across these sectors.
- Is Fideliteam a verified PR agency?
- Fideliteam is listed on Online PR. Verification status is shown on their profile.
- How can I contact Fideliteam?
- You can visit their website at http://www.fideliteam.com
- How many reviews does Fideliteam have?
- Fideliteam has 0 client reviews with an average rating of 0.0 out of 5.
- When was Fideliteam founded?
- Fideliteam was founded in 2020.
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