Reputation Matters
Reputation Matters is a public relations agency based in Jersey City (founded 2013).
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About Reputation Matters
Founded in 2013, Reputation Matters emerged from a conviction that communications can be a force for positive change. Based in Jersey City, United States, the agency was built on the idea that organizations should not only communicate effectively but also contribute to a "greater good." This guiding principle has shaped its approach to public relations and communications, blending strategic counsel with a social mission that prioritizes trust, empathy, equity, authenticity, and fearlessness.
Core Philosophy and Strategic Approach
Reputation Matters operates as a strategic communications consultancy that views reputation as the foundation of lasting success. The agency's framework is built around five core values—trust, empathy, equity, authenticity, and fearlessness—which inform every program and campaign. This value system is not merely aspirational; it is woven into how the agency partners with clients, interacts with stakeholders, and approaches the world daily. By focusing on these principles, Reputation Matters helps clients build and safeguard trust with employees, customers, and communities, ensuring that communications efforts are both visible and action-oriented.
Service Offerings and Specialties
Reputation Matters offers a comprehensive range of services designed to improve the impact and effectiveness of all stakeholder interactions. The agency’s expertise spans customer and client experience, internal communications, executive communications, and media training. They also provide creative direction, video production, and social media services, along with specialized audits such as UX audits and CX audits. Mystery shopping and key message development are additional tools used to refine communications strategies. The following list highlights the agency's core areas of focus:
- Communications strategy and planning
- Executive communications and key messages
- Customer and client experience (CX) audits and improvements
- User experience (UX) audits and creative direction
- Internal communications and employee engagement
- Media training and video production
- Social media services and public relations
- Writing and content development
- Mystery shopping and stakeholder feedback programs
Who Benefits from Working with Reputation Matters
Reputation Matters is well-suited for organizations that want to be recognized for the good work they already do, improve how they engage with customers and employees, or activate "social warriors" who help society achieve greater equity for marginalized groups. The agency partners with businesses of all sizes, from startups to large enterprises, that value authenticity and are committed to building trust with their key stakeholders. Whether the goal is to enhance customer communications, refine internal messaging, or develop a crisis-ready public relations strategy, Reputation Matters provides the strategic guidance and tactical execution needed to achieve measurable results. For companies in Jersey City and across the United States, this agency offers a thoughtful, values-driven alternative to traditional PR firms, focusing on long-term reputation management rather than short-term publicity.
Key facts
- Team size: 1-10 employees
- Headquarters: Jersey City, New Jersey, United States, 07302
- Address: Jersey City New Jersey United States 7302
Keywords & focus
Topics and areas Reputation Matters works with.
- executive communications
- user experience
- client communications
- customer experience
- cx
- client experience
- ux
- creative direction
- communications strategy
- writing
- social media services
- ux audits
- internal communications
- customer communications
- media training
- video production
- cx audits
- public relations
- key messages
- mystery shopping
- public relations & communications services
Technologies
Cloudflare DNS, Gmail, Google Apps, CloudFlare Hosting, Oracle Cloud, Google Font API, Google Tag Manager, Mobile Friendly, WordPress.org, Vimeo
Industries served by Reputation Matters
Reputation Matters works with clients across 1 sectors. Whether you are a startup or an enterprise, they can support your PR and communications goals.
- public relations & communications
Other PR agencies in Jersey City
If you are looking for alternatives or more options in Jersey City, here are other public relations agencies in the same city you can compare.
Frequently asked questions about Reputation Matters
Common questions and answers about Reputation Matters, their services, location, and how to work with them.
- Where is Reputation Matters located?
- Reputation Matters is headquartered in Jersey City.
- What services does Reputation Matters offer?
- Reputation Matters offers media relations, communications strategy, and public relations. They help brands with public relations, media outreach, and strategic communications.
- What industries does Reputation Matters serve?
- Reputation Matters serves clients in public relations & communications. They work with startups, scale-ups, and enterprises across these sectors.
- Is Reputation Matters a verified PR agency?
- Reputation Matters is listed on Online PR. Verification status is shown on their profile.
- How can I contact Reputation Matters?
- You can visit their website at http://www.trustreputationmatters.com
- How many reviews does Reputation Matters have?
- Reputation Matters has 0 client reviews with an average rating of 0.0 out of 5.
- When was Reputation Matters founded?
- Reputation Matters was founded in 2013.
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