Shillingburg Consulting

Shillingburg Consulting, based in Buckhannon, United States, specializes in public relations and communications with a strong emphasis on crisis management and community engagement. Founded in 2016, the firm brings a pragmatic, results-oriented approach to helping organizations navigate complex communication challenges. With two senior consultants who together possess over 50 years of experience across Fortune 500 companies, government agencies, non-profits, and small businesses, Shillingburg Consulting offers a blend of strategic thinking and hands-on execution that is rare for a firm of its size.

Crisis Communications and Media Relations Expertise

Shillingburg Consulting has a proven track record in crisis communications, having directed communications efforts for dozens of major hurricanes and numerous other high-stakes situations. This experience is complemented by deep media relations capabilities—the firm has generated millions of dollars in free, positive media coverage for a range of clients. The consultants also train managers from around the world on how to work effectively with the news media during a crisis, a skill that is increasingly valuable in today’s fast-paced information environment. Shillingburg Consulting’s approach is grounded in the belief that positive interactions lead to mutually beneficial results, a philosophy reflected in the “plus” sign in their logo.

Community Engagement and Management Consulting

A core service of Shillingburg Consulting is community engagement, which includes forming community advisory panels and conducting community assessments. The firm has demonstrated its ability to transform public perception dramatically, as seen in their work with one of the nation’s largest electric utilities. By improving public perception so effectively that only one person spoke in opposition at five mandated public meetings for a major rate increase, Shillingburg Consulting showed how strategic communication can defuse opposition and build trust. In addition, their management consulting services help organizations refine their business development strategies, drawing on the consultants’ executive-level experience. Shillingburg Consulting also offers social media training and management, recognizing that digital communication is now a critical component of any public relations strategy.

Services Offered by Shillingburg Consulting

• Media relations and advertising
• Crisis communications and crisis training
• Social media training and management
• Community engagement (advisory panels, assessments)
• Management consulting
• Business development support

The firm’s client base spans B2B companies, consumer internet firms, information technology and services organizations, and traditional consumer-facing businesses. Shillingburg Consulting has also worked extensively with government agencies and non-profits, making them a versatile partner for organizations in need of strategic communications support. Their work with a Fortune 500 company—transforming public perception survey results from worst in the company to first in just five years—illustrates their ability to achieve measurable, long-term improvements. Similarly, their project management for a new system handling millions of government transactions each year demonstrates their capacity to handle large-scale, complex initiatives.

Shillingburg Consulting is a strong fit for organizations that need to rebuild or enhance their public image, especially those facing regulatory challenges, community opposition, or crisis situations. Their experience in both the private and public sectors makes them particularly well-suited for utility companies, government agencies, and non-profits that require nuanced, stakeholder-focused communication strategies. Small businesses and startups in the Buckhannon area or anywhere in the United States can also benefit from their business development and advertising expertise, as evidenced by their work that led to a 70% increase in business leads for a small business client. Ultimately, Shillingburg Consulting is best for organizations that value experienced, senior-level attention and a proven methodology for achieving positive, measurable outcomes in public relations and communications.