The Internal Comms Team

The Internal Comms Team, based in Bristol, United Kingdom, provides specialist strategic and operational support for organisations that need to strengthen their internal communications without committing to a full-time hire. Founded in 2018 by Jos Harrison, a seasoned internal communications (IC) leader, the agency operates as a flexible consultancy that blends hands-on delivery with senior-level strategic guidance. It is well-suited for businesses navigating change, restructuring, or looking to improve how they connect with employees across all levels.

Who They Serve and How They Help

The Internal Comms Team works primarily with medium to large enterprises, public sector bodies, and non-profits that recognise the importance of clear, consistent internal communication but may lack the in-house expertise or bandwidth to execute it effectively. The agency is especially relevant for organisations undergoing transformation—such as mergers, digital transitions, or cultural change initiatives—where employee engagement and alignment are critical. Jos Harrison’s approach combines interim or fixed-term roles (such as Head of Internal Communications) with project-based consultancy, giving clients the flexibility to scale support up or down as needs evolve. The Internal Comms Team is known for its pragmatic, results-oriented style, focusing on what works rather than theory.

Services and Specialties

The agency’s core offering revolves around strategic communication reviews, change communications, and channel audits. By assessing existing practices, the team identifies gaps, redundancies, and opportunities to improve message clarity and audience reach. Services typically include:

• Strategic communication reviews and audits
• Change communications planning and execution
• Internal communications strategy development
• Corporate communications support (e.g., all-hands meetings, leadership messaging)
• Employee engagement initiatives and measurement
• Channel audits (email, intranet, newsletters, digital signage)
• Interim or fractional Head of Internal Communications roles
• Training and coaching for internal communicators and line managers

While The Internal Comms Team does not list a full menu of services on its website, these areas reflect the typical needs of its client base and the expertise of its founder. The agency’s work is often hands-on, from writing and editing key messages to designing communication cascades that ensure information reaches every corner of the organisation.

Location and Approach

Operating from Bristol in the United Kingdom, The Internal Comms Team serves clients across the country, with the flexibility to work remotely or on-site as required. Bristol’s vibrant business community, including its growing tech and creative sectors, provides a natural base for this kind of agile consultancy. The agency’s model is deliberately lean: Jos Harrison leads every engagement, supported by a network of trusted associates for larger projects. This ensures consistent quality and a single point of accountability, which clients often value over larger agencies where account managers may rotate. The Internal Comms Team’s independence also means it can offer unbiased advice, free from the structural constraints or product-upselling pressures of larger firms.

The Internal Comms Team is a strong fit for organisations that need senior-level internal comms expertise on a flexible, cost-effective basis—whether for a specific project, a period of change, or to build internal capability over time. It is particularly well-suited to leaders who value strategic thinking combined with practical delivery, and who prefer a direct, no-fuss working relationship. For businesses in Bristol and across the United Kingdom looking to improve employee engagement and communication effectiveness, The Internal Comms Team offers a focused, experienced alternative to hiring a full-time specialist or engaging a large agency.