SYS Office

Based in Amman, Jordan, SYS Office operates at the intersection of strategic design and knowledge communication. Established in 2023 but drawing on experience dating back to 2015, the agency was founded to serve a growing need among development organizations in the Middle East: turning dense, technical content into clear, donor-compliant deliverables. Jordan itself hosts a dense concentration of UN agencies, international NGOs, and donor-funded programs, making Amman a natural hub for an agency focused on this specialized work.

What SYS Office Does

SYS Office describes its approach as a system rather than ad-hoc design. This means their process moves from analysis and structuring through visual storytelling to final delivery. They specialize in transforming complex reports, policies, data, and research into structured, visually strong products. Their work is guided by content architecture—a method of organizing information so that it is easy to navigate and understand. They also build institutional memory systems, helping organizations document processes, knowledge, and learnings in ways that endure beyond individual projects. Other core capabilities include visual communication, technical documentation, publication design, instructional design, and stakeholder communications. SYS Office also develops standard operating procedures (SOPs), toolkits, manuals, and learning materials, all of which require both clarity and consistency.

Who They Serve

The agency primarily works with NGOs, UN agencies, development programs, and donor-funded projects across the Middle East. Their client list includes UN Women, UNOPS, GIZ, EU-funded programs, and INGOs. This means their work must comply with strict donor visibility requirements from organizations such as the UN, EU, GIZ, AFD, and USAID. SYS Office produces UN & NGO report designs—annual reports, policy briefs, gender profiles, and assessments—as well as knowledge products and data visualizations like infographics, dashboards, and presentations. They also handle development sector branding and visual identity, donor visibility materials, and program communications in areas such as women, peace and security (WPS), gender equality, climate, governance, and education. The agency is available for consultancies, framework agreements, and long-term contracts, and they work remotely as well as on regional projects from their base in Amman.

Areas of Expertise

SYS Office’s service offerings can be grouped into several key areas:

• Report and publication design for UN agencies, NGOs, and development programs
• Knowledge products and data visualization (infographics, dashboards, presentations)
• Development sector branding and visual identity systems
• Donor visibility materials and communication toolkits
• Program and project communications (WPS, gender equality, climate, governance, education)
• Tender-ready and procurement-ready design packages
• Process documentation, SOP development, and institutional memory systems
• Instructional design and learning materials
• Project communication planning and stakeholder communications

These services are not offered as one-off tasks but as part of a structured workflow that ensures every deliverable meets donor standards and communicates effectively with its intended audience.

Who Should Work with SYS Office

SYS Office is a good fit for development organizations, UN agencies, NGOs, and donor-funded programs that need to communicate complex information clearly and professionally. They are especially suited for teams that require consistent, donor-compliant design across multiple projects or over a long-term engagement. Organizations working in gender equality, climate, governance, education, or peace and security will find the agency’s experience in these areas directly relevant. SYS Office is also a practical choice for those who need more than just design—they need a partner who can help structure information, build knowledge systems, and ensure that communication materials are both strategic and sustainable. Based in Amman, Jordan, the agency is well-positioned to serve clients across the Middle East and beyond.