IMPACT! Inc.

IMPACT! Inc. focuses on public relations and corporate communications, serving organizations that need to build stronger connections with their stakeholders. Founded in 1991, the agency brings decades of experience to clients in both the for-profit and nonprofit sectors, offering strategic counsel that emphasizes community engagement and organizational development.

Core Services and Specialties

IMPACT! Inc. provides a range of services designed to help companies manage their public image and internal communications effectively. The agency's approach is grounded in practical, hands-on support rather than rigid, one-size-fits-all programs. Key areas of focus include:

• Strategic planning process for public relations and communications initiatives
• Reputation management strategies to protect and enhance brand perception
• Crisis management preparation, including preemptive planning and response protocols
• Training and consulting for internal communications and media relations
• Interactive marketing workshops using social media and other digital tactics
• Public relations and marketing consulting tailored to organizational goals
• Resource materials and e-books for ongoing professional development

These offerings are built around the idea that effective communication requires both strategic thinking and practical execution. IMPACT! Inc. works closely with clients to identify their unique challenges and develop customized solutions that align with their mission and audience.

Methodology and Approach

IMPACT! Inc. emphasizes a collaborative, results-oriented methodology. The agency's founder, Susan Jeanne Mertz, brings more than 20 years of experience in public relations, communications, and strategic organizational development. This depth of experience allows the agency to guide clients through complex communications landscapes, from preparing for potential crises to refining their long-term messaging strategies. The strategic planning process at IMPACT! Inc. involves assessing current communications practices, identifying gaps, and creating actionable plans that integrate reputation management strategies. Training and consulting services are designed to empower internal teams, ensuring that clients can sustain effective communications long after the initial engagement. The agency also offers workshops that leverage social media and other interactive tactics, helping organizations adapt to changing media environments while maintaining consistent, authentic messaging.

Location and Community Focus

Based in Summerville, United States, IMPACT! Inc. operates from a home office at 141 Scalybark Rd in the Charleston, South Carolina area. This location places the agency at the heart of a growing region with diverse business and nonprofit communities. While the agency's work spans clients across the country, its roots in Summerville inform its emphasis on community-linked strategies. IMPACT! Inc. specializes in creating opportunities that connect companies to their local communities, a focus that resonates strongly with organizations seeking to build trust and visibility where they operate. The agency's understanding of the Charleston-area market adds practical value for clients looking to strengthen their regional presence, though its services are applicable to any organization seeking clear, strategic communications support.

IMPACT! Inc. is a good fit for companies and nonprofits that need practical, experienced guidance in public relations and corporate communications. Organizations facing reputation challenges, preparing for potential crises, or looking to improve their strategic planning process will find the agency's hands-on approach particularly useful. The agency's focus on training and consulting also makes it suitable for teams that want to build internal communications capabilities. With a track record spanning over three decades, IMPACT! Inc. offers a steady, experienced hand for clients navigating today's complex communications environment.