Marketplace Buyer Protection & Escrow Policy

This Marketplace Policy governs transactions conducted through the Online.PR platform, operated by Quick LLC, located at: Quick LLC 30 N Gould St Ste N Sheridan, WY 82801 United States Online.PR provides a digital marketplace that connects businesses, brands, and individuals with public relations agencies and professionals offering PR-related services. By using the Online.PR marketplace, users agree to the following terms. 1. Marketplace Role Online.PR acts as a technology platform that enables businesses to discover, connect with, and hire PR agencies and professionals. Online.PR does not directly provide PR services unless explicitly stated. Services offered on the marketplace are delivered by independent agencies or professionals. Quick LLC does not guarantee: • media coverage • campaign success • business results • specific PR outcomes Users are responsible for evaluating agencies before engaging their services. 2. Escrow Payment System Online.PR may provide an escrow-based payment system designed to protect both clients and service providers. The standard payment workflow is: Client selects a service or accepts a proposal. Payment is submitted through the platform. Funds are temporarily held in escrow. The agency delivers the agreed services. The client reviews and approves the work. Payment is released to the agency. Escrow helps reduce risk for both parties during service transactions. Online.PR may charge a platform service fee for facilitating marketplace transactions. 3. Buyer Protection Online.PR provides limited buyer protection for transactions completed through the platform. Buyer protection may apply in situations such as: • services not delivered • agency failing to respond after payment • work clearly not meeting the agreed service scope In such cases, clients may open a dispute through the platform. Quick LLC will review submitted information and may decide to: • release payment to the agency • partially refund the client • issue a full refund Final decisions regarding escrow funds are made by Online.PR administrators. 4. Dispute Resolution If a disagreement arises between a client and an agency, users are encouraged to first resolve the issue directly through platform messaging. If the issue cannot be resolved, a dispute may be submitted. Dispute requests should include: • project details • communication records • description of the issue • supporting documentation Online.PR administrators will review the dispute and determine the appropriate resolution. 5. Non-Refundable Services Certain services may be considered non-refundable once delivered or initiated. Examples may include: • press release publication • media distribution services • completed consulting sessions • completed PR strategy documents Refund decisions may depend on the specific circumstances of each transaction. 6. Agency Responsibilities Agencies using Online.PR must: • provide accurate service descriptions • deliver work within agreed timelines • communicate professionally with clients • avoid misleading claims about media relationships or results Agencies that repeatedly fail to deliver services may have their accounts suspended or removed from the platform. 7. Client Responsibilities Clients using the marketplace agree to: • provide accurate project information • respond to agencies in a timely manner • review delivered work promptly • avoid misuse of the dispute system Clients should understand that PR services often depend on external media factors and cannot guarantee coverage. 8. Platform Fees Online.PR may charge service or transaction fees for marketplace activities. These fees may include: • platform commission on transactions • service fees for escrow processing • listing upgrades or promotional placements Fee structures may change over time and will be disclosed before transactions are completed. 9. Fraud Prevention Online.PR reserves the right to investigate suspicious activity, including: • fraudulent transactions • payment disputes made in bad faith • misleading service claims Accounts found violating marketplace policies may be suspended or permanently removed. 10. Limitation of Liability Online.PR and Quick LLC are not responsible for: • actions of third-party agencies • business outcomes resulting from PR services • media coverage decisions by journalists or publications The platform is provided to facilitate connections between businesses and PR professionals. 11. Policy Updates Quick LLC reserves the right to modify this Marketplace Policy at any time. Users will be notified of significant changes through the platform or via email. 12. Contact Information For marketplace disputes or questions, contact: Quick LLC 30 N Gould St Ste N Sheridan, WY 82801 United States Email: [email protected]