SUME Consulting
SUME Consulting is a public relations agency based in Randaberg (founded 2021).
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About SUME Consulting
Founded in 2021, SUME Consulting emerged from a straightforward observation: customer service had become too automated and impersonal. Based in Randaberg, Norway, the agency was built on the conviction that genuine human interaction remains the cornerstone of effective customer support. Their founding philosophy, captured in the Norwegian phrase "Kundeservice gjort riktig. Kundeservice hvor kunden får snakke med et menneske" (Customer service done right. Customer service where the customer gets to talk to a human), continues to guide their work today.
Current Focus and Philosophy
SUME Consulting positions itself as a customer service consulting firm that helps organizations optimize how they interact with their audiences. While many agencies focus on marketing or brand communications, SUME Consulting zeroes in on the operational side of customer relationships: how companies handle inquiries, resolve issues, and build loyalty through every touchpoint. Their work spans both B2B and B2C contexts, making them industry-agnostic in their approach. The agency's location in Randaberg, Rogaland, places them near Norway's oil and maritime hubs, but their client base likely extends across sectors that prioritize customer retention and service quality.
Services and Specialties
SUME Consulting's service offerings center on transforming customer service from a cost center into a strategic advantage. Their capabilities typically include:
- Customer service strategy development and transformation
- Multichannel customer support design and implementation
- Customer service process optimization and operational management
- Customer experience (CX) consulting and service delivery improvement
- Customer service management training for teams and leaders
- Service optimization for both B2B and B2C environments
- Project management for customer service initiatives
- Customer loyalty and retention program development
- Brand building through service excellence
These services reflect a holistic view of customer interaction, where service optimization isn't just about reducing wait times but about creating meaningful connections that drive loyalty. SUME Consulting's approach likely involves auditing existing processes, identifying pain points in customer journeys, and redesigning workflows to prioritize human touch where it matters most.
Who Benefits from SUME Consulting
SUME Consulting is best suited for organizations that recognize the value of customer service as a differentiator but struggle to balance efficiency with personalization. Retail companies, service providers, and professional firms in Norway and potentially other Nordic markets would find particular value in their expertise. The agency's focus on multichannel support makes them relevant for businesses navigating the shift between digital and physical service channels. Companies experiencing high churn rates, inconsistent service quality, or fragmented customer interactions across channels would benefit most from SUME Consulting's industry-agnostic approach. Their training services also appeal to organizations looking to upskill customer-facing teams without losing the human element in automation. Ultimately, SUME Consulting in Randaberg, Norway, offers a grounded, practical alternative for any company seeking to improve how it serves its customers without sacrificing the personal connection that defines great service.
Key facts
- Team size: 1-10 employees
- Headquarters: 300B Randabergveien, Randaberg, Rogaland, Norway, 4073
- Address: 300B Randabergveien , Randaberg Rogaland Norway 4073
- SIC codes: 8742
Keywords & focus
Topics and areas SUME Consulting works with.
- public relations & communications services
- service optimization
- b2c
- customer loyalty
- customer interaction
- brand building
- customer service consulting
- customer service
- multichannel support
- consulting
- outsourcing
- services
- retail
- multichannel customer support
- customer service strategy development
- customer service consulting industry-agnostic
- customer support
- customer service process optimization
- customer service management
- professional
- scientific
- and technical services
- service management
- customer experience
- training
- customer service operational management
- service delivery
- project management
- customer service transformation
- b2b
- +23 more
Technologies
Outlook, Google Font API, Facebook Widget, Linkedin Marketing Solutions, Google Analytics, Facebook Login (Connect), WordPress.org, Wix, Google Tag Manager, Varnish, Facebook Custom Audiences, Mobile Friendly
Industries served by SUME Consulting
SUME Consulting works with clients across 1 sectors. Whether you are a startup or an enterprise, they can support your PR and communications goals.
- public relations & communications
Frequently asked questions about SUME Consulting
Common questions and answers about SUME Consulting, their services, location, and how to work with them.
- Where is SUME Consulting located?
- SUME Consulting is headquartered in Randaberg.
- What services does SUME Consulting offer?
- SUME Consulting offers media relations, communications strategy, and public relations. They help brands with public relations, media outreach, and strategic communications.
- What industries does SUME Consulting serve?
- SUME Consulting serves clients in public relations & communications. They work with startups, scale-ups, and enterprises across these sectors.
- Is SUME Consulting a verified PR agency?
- SUME Consulting is listed on Online PR. Verification status is shown on their profile.
- How can I contact SUME Consulting?
- You can visit their website at http://www.sumeconsult.no
- How many reviews does SUME Consulting have?
- SUME Consulting has 0 client reviews with an average rating of 0.0 out of 5.
- When was SUME Consulting founded?
- SUME Consulting was founded in 2021.
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